Clover’s is offering a learnership to people who have grade 12, metric, or anything equivalent to NQF4.so South Africans are invited to apply for this amazing opportunity. Clover is the largest employer in the dairy industry in South Africa and has been ranked in the Rep Trak study for the past 2 years as the most reputable and ideal company to work for.
For more than a century, Clover has steadily built itself up as a premium brand based on quality products and through the very special relationships it fosters with all the business partners and employees who travel with us on our success journey. so please go through the entire post to get important information about this learnership. we as the ADT GRADUATES, we wish you all the best. Visit us again for more opportunities.
Closing Date 2024/02/07
Reference Number CLO240130-8
Department Customer Service Center
Number of Positions: 20
Job Overview
New Aptitude is being invited by Clover to participate in the Call Center Learnership. The chosen applicants will attend classes as scheduled and work at Clover’s Call Center offices in Constantia Park for the duration of the learnership. Upon completion of the learnership, participants will have acquired the NQF qualification and acquired hands-on experience in a top-tier call center.
The minimum Requirements
- Grade 12/equivalent NQF4
- Grade 12/Matric completed in the past 7 years (2017–2023)
- Average of 60% for English and Maths or Maths literacy and computer literacy (Advanced) and must be currently unemployed.
Competencies
- Proactive and action-oriented, Acts with honesty and consistency, and Maintains high standards and Interpersonal effectiveness, Commitment, and motivation Collaborates with others to achieve a common objective
- Client-oriented, Communicates effectively, and can apply numerical principles
Duties and Responsibilities
Provide high-level client service
- Handle all inbound and outbound interactions and Resolve queries and complaints via the appropriate stakeholders
Capture and confirm customer orders
- Capture orders accurately and on time according to the daily call list, inform clients of accounts on hold and Confirm client orders as per standard operations procedures
- Inform relevant stakeholders of issues about their orders
Sell Clover and Principal products as per client-ranging
- Offer new or other products (describe features and special offers)
Promote teamwork and cooperation
- Help team members get team results and Share the responsibility to get the job done
- Support team values and Participate in team meetings
- Take responsibility for the visual management of information.
Attend classes as prescribed and visit retail stores for practical training.
LET US SHARE WTH YOU OUR VISION AND MISSION
OUR VISION
To be a leading branded food and beverage group in South Africa and established African countries. And to give accessible nutrition to all customers.
OUR MISSION
To reach the group’s widely distributed clients daily, and to give trusting consumers with quality products through our extensive network. We take care to develop or acquire brands that have the potential to occupy the number one or two positions in their chosen segments.
To concentrate on way better operations across the supply chain, including services to the trade, and to deliver sustainable shareholder value by being a reliable corporate citizen and desired employer.
